Business Service units are committed to continuous improvement to help enable the university's success by providing high-quality resources and excellent services in an efficient manner.

100% of projects

25+ projects
FY 2022 efficiencies
Project |
Date completed | Department | Summary |
---|---|---|---|
Compliance and Qualifications | November 2021 | F&O - Human Resources | Review of F&O training requirements and implementation of the Compliance and Qualifications tracking system to automate the tracking and notifications of required staff training. |
Purchasing and PVI Contracts Process | October 2021 | Purchasing | Review, simplify, and communicate the process of managing purchasing agreements for the UI Hospital between the UI Purchasing group and UIHC PVI. |
Electronic Invoice Processing | October 2021 | Accounts Payable | Implementation of electronic data interchange (EDI) with suppliers that reduces manual invoice processing. |
Paper Invoice Processing | October 2021 | Accounts Payable | Automation of invoice entry using intelligent character recognition (ICR) technology that reduces manual invoice processing. |
Rental Vehicle Kiosk | July 2021 | Fleet Services | Opened a rental fleet kiosk on west campus to allow for unattended pick-up and return of University Rental Vehicles 24/7, reducing customer time spent to pick up and drop off rentals, increasing the hour’s rentals can be picked up and dropped off, and reducing staff time of management of rentals. |
Previous list of efficiencies | 2019 - 2021
Project |
Date completed |
Department |
Summary |
---|---|---|---|
Standard Work Documentation | June 2021 | Campus Mail | Develop detailed Standard Work documentation for each task and job function within the Campus Mail on how external mail is processed and paid for, this acts as a training aid and to ensure standardization of task performance between staff. |
Standard Work Documentation | June 2021 | Accounting | Develop detailed Standard Work documentation for how Accounting bills for each type of Printing Project for the Copy Center, to act as a training aid and to ensure standardization of task performance between staff. |
Vehicle Lease Paper Elimination | March 2021 | Fleet Services | Elimination of paper correspondence and documentation in the leasing, renewals, and replacement of vehicles for all of campus. |
Driver Training | January 2021 | Fleet Services | Eliminate usage of paper, implement universal workflow, and integrate with third party training courses to automate the management of driving courses for campus. |
Data Mapping | October 2020 | Parking and Transportation | Review of all locations and methods for storing of data and business-related documents within the P&T department. To ensure data and business continuity. |
Master Plan | September 2020 | Parking and Transportation | Development of a comprehensive master plan to guide future decisions for the department so as to deliver the right services at the right costs to the university. |
Standard Work Documentation | July 2020 | Printing Services | Develop detailed Standard Work documentation for each task and job function within the Copy Center to act as a training aid and to ensure standardization of task performance between staff. |
Staff Backups | June 2020 | Business Services | Created a contingency plan for Business Services and leadership to ensure continue operation in the absence of key staff members across units. |
Disaster Plan | May 2020 | Laundry Services | Developed a comprehensive disaster plan outlining how to handle and recover operations from any type of disaster, internal or external to minimize downtime and disruption to the University of Hospital. |
Standard Work Documentation | April 2020 | Laundry Services | Develop detailed Standard Work documentation for each task and job function within Laundry Services to act as a training aid and to ensure standardization of task performance between staff. |
Ticket Auditing | March 2020 | Parking and Transportation | Simplification of handling parking passes and cash for parking facilities on campus that increases employee safety and reduces manual labor. |
Department Business Placards | February 2020 | Parking and Transportation | Reduced distribution of unused parking placards on campus that reduced labor on managing unused permits and free up more permits for other services. |
Identity Data Warehouse Rewrite | January 2020 | Parking and Transportation | Rewrite of parking permit authorization rules for campus to reduce labor and to automate permit assignment for campus. |
Pharmaceutical Invoice Processing | January 2020 | Accounts Payable | Eliminated manual processing of pharmaceutical invoices from the university's largest supplier that reduces manual labor, increases accuracy, and shortens lead times. |
Hiring Process | November 2019 | Cambus | Review, mapping, and standardizing the hiring process within Cambus and the University in relations to Driver License Reviews, background checks, and Drug and Alcohol testing. The robust Cambus processes were adopted by the greater University. |
Medical Permits | September 2019 | Parking and Transportation | Review and reoffering of special medical parking permits for campus to follow state ADA placard distribution process versus our own internal process, this reduced parking fraud and management labor. |
Boarding Data | October 2019 | Cambus | Development of a database, dashboard, and metrics for Cambus ridership volume and trends to allow for quick determination of the best adjustments to Cambus services to utilize buses and drivers in the most efficient manner to meet customer needs. |
Vehicle Accident Report Process | June 2019 | Risk Management | Review and mapping of the Vehicle Accident Report process for the university. This will enable the university to utilize a paperless process for reporting vehicle accidents and to update their driving policies to match. |